Ashlea House - Privacy Policy / GDPR

Our details

Ashlea House is a Data Controller for the purposes of GDPR (General Data Protection Regulation). For details of how to contact the Data Controller, please see our Contact page.

Your Personal Data

Ashlea House takes your privacy seriously and will only use your personal information to respond to any questions you may have and to provide the products and services you have requested from us. Your personal information will never be shared with third parties for marketing purposes and will not be used by us for marketing purposes without your explicit consent.

Data Collected on This Website

Contact form

When you complete and return our contact form, you will be voluntarily providing us with your personal information. The information you enter in the application form can include your name, address, phone number(s), and email address

Web server logs and security

When you visit this website, information about your device, operating system and browser, and your IP address are automatically saved in log files. This serves a number of purposes, including helping to keep the website secure and helping to diagnose any problems that might arise.

Cookies

A cookie is a tiny data file that is used to store information. Most websites use cookies for a number of purposes, including providing essential functionality (e.g. a shopping cart), providing useful information about the way in which the website is being used (e.g. analytics), and many other functions such as enhanced security.

This website uses Google Maps cookies on the Location page - These cookies are used by Google to store user preferences and information when viewing pages with Google maps on them. See here for more information.

Data Collected via Telephone

We use a paper bookings diary, consisting of names, contact telephone numbers, addresses and (if provided) email addresses.We also keep a paper copy of each invoice containing names, dates, addresses, the merchant copy docket from the card machine which is needed to reconcile the monthly credit card machine statement and which has to be given to our accountant at the end of the financial year. The bank card numbers and expiry dates are redacted from the dockets by deleting with a black marker pen. None of the information listed is kept electronically.

How we store your data

Your data is stored in paper form in a locked office to which only Ashlea House has access.

Any email correspondence with you, and any data you send us when submitting the contact form on the website, are stored on a password protected computer, which is kept in the same locked office. Emails, including submissions via the website contact form, are regularly deleted, although contact email addresses may be stored if required.

Why we use your data

We use your data as part of our Contract with you.

There is an obligation to know who we have staying under our roof and to divulge that information to a lawfully entitled enquirer, i.e. a police officer.

We also keep records of all financial transactions as required by HMRC.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

Should you wish to exercise any of these rights, please contact us using the contact page on this website.

You can find out more about your rights under the GDPR here.